Content

Registration

Date: 
October 10, 2018
Start time: 
5:00 p.m.
End time: 
7:00 p.m.

Welcome

Speakers: 

Master of Ceremonies: Rich Krezwick, SVP, Facilities, AEG Europe

Date: 
October 11, 2018
Start time: 
8:50 a.m.

Stadia 2.0: Strategic Design, Innovative Upgrades

  • Andy Simons, Director, KSS
    Andy Simons, Director, KSS
  • John McMahon, Contracts Director, Portview Fit-Out Limited
    John McMahon, Contracts Director, Portview Fit-Out Limited
  • Katie McIntyre (Moderator), CEO, SVB & Exec Director, ALSD International
    Katie McIntyre (Moderator), CEO, SVB & Exec Director, ALSD International

Hear from industry experts on the latest strategic design trends and innovative F&B upgrades being successfully deployed at stadia and arenas across Europe. The holistic picture painted will explore what the speakers think will be the next big thing and will set the table for future venues to come.

Speakers: 
  • Katie McIntyre (Moderator), Founder & CEO, Sports Venue Business and Executive Director, ALSD International
  • Andy Simons, Director, KSS
  • Populous
  • Delaware North
  • John McMahon, Contracts Director, Portview Fit-Out Limited
Date: 
October 11, 2018
Start time: 
9:00 a.m.
End time: 
9:40 a.m.

Navigating the Financial Path to Revenue Success

  • Rich Krezwick (Moderator), SVP Facilities, AEG Europe
    Rich Krezwick (Moderator), SVP Facilities, AEG Europe
  • Peter McKenna, Stadium Director, Croke Park Stadium/Commercial Director, The GAA
    Peter McKenna, Stadium Director, Croke Park Stadium/Commercial Director, The GAA
  • Steve Sayer, Commercial Director, The O2 London/AEG
    Steve Sayer, Commercial Director, The O2 London/AEG
  • Peter J.A. van der Veer, CEO, Ahoy Rotterdam/President, EAA 
    Peter J.A. van der Veer, CEO, Ahoy Rotterdam/President, EAA 

It’s challenging to manage the new financial and ticketing strategies related to the perfect “Premium Product Mix” and pricing for maximum revenue potential. This session will delve into issues surrounding off-manifest inventory, licensed products vs. event day sales and how to craft the most successful financial venue game plan possible.

Speakers: 
Date: 
October 11, 2018
Start time: 
9:00 a.m.
End time: 
9:40 a.m.

Trends & Advancements – Premium Seating in Today’s Venue

  • Tom McCann, Head of Premium Sales Service & Operations, Arsenal FC 
    Tom McCann, Head of Premium Sales Service & Operations, Arsenal FC 
  • Steve Brice (Moderator), CEO, Pharaoh Ltd
    Steve Brice (Moderator), CEO, Pharaoh Ltd

Delivering a perfect venue today — one sustainable for years to come — requires a balance of budget, fan expectation, innovation, and activation. You need to understand bricks and mortar but also technology adaptability, F&B implications, and the evolution of how fans consume sports and entertainment. This panel has insights from a variety of industries that influence the holistic venue experience. Hear how premium seating benefits from today’s advancements in design and construction.

Speakers: 
  • Steve Brice (Moderator), CEO, Pharaoh Ltd
  • Matt Botten, Senior Director, Premium Seating, AEG, The O2 Arena 
  • Tom McCann, Head of Premium Sales Service & Operations, Arsenal FC 
  • John Rhodes, Senior Vice President / Director of Entertainment & Sport, HOK
Date: 
October 11, 2018
Start time: 
9:45 a.m.
End time: 
10:25 a.m.

Innovative Tech Panel: Audiovisual Experiences and New Business Opportunities. Presented by: AVIXA

  • Brad Grimes (Moderator), Senior Director of Communications, AVIXA
    Brad Grimes (Moderator), Senior Director of Communications, AVIXA
  • George Vaughan, Head of Technology, Ascot Racecourse
    George Vaughan, Head of Technology, Ascot Racecourse
  • Phil McGowan, Curator, World Rugby Museum inside Twickenham Stadium
    Phil McGowan, Curator, World Rugby Museum inside Twickenham Stadium

Digital, audiovisual technologies are integral to the modern-day fan experience. Interactive displays, video walls, projection mapping, and more bring venues to life in immersive, engaging, and brand-defining ways. What’s more, venue operators and teams understand that multimedia experiences can extend beyond stadia walls, creating new opportunities to generate excitement and revenue. Learn how some of your peers are using audiovisual solutions to reinvent the fan experience.

Speakers: 
  • Brad Grimes (Moderator), Senior Director of Communications, AVIXA
  • Phil McGowan, Curator, World Rugby Museum inside Twickenham Stadium
  • Mike Allan, Co-Founder and Chief Technology Officer, Exterity
  • Jason Hall, Managing Director, C3i Group
  • George Vaughan, Head of Technology, Ascot Racecourse
Date: 
October 11, 2018
Start time: 
9:45 a.m.
End time: 
10:25 a.m.

Coffee Break

Speakers: 

Sponsored by: IHS Global

Date: 
October 11, 2018
Start time: 
10:25 a.m.

Ticketing Solutions Innovations

Mobile ticketing has come a long way and teams working with the major primary
ticketing companies can now track customer demographics and experience.

Speakers: 
  • Speakers TBC
Date: 
October 11, 2018
Start time: 
10:45 a.m.
End time: 
11:25 a.m.

Leveraging Technology for Enhanced Premium Amenities & Hospitality - Presented by LiveStyled

  • Adam Goodyer, Founder & CEO, LiveStyled
    Adam Goodyer, Founder & CEO, LiveStyled
  • Ramón Alarcón, Director & General Manager of Business, Real Betis
    Ramón Alarcón, Director & General Manager of Business, Real Betis
  • Mike Bohndiek, Managing Director, PTI Consulting
    Mike Bohndiek, Managing Director, PTI Consulting
  • Joseph Hatch, Festivals Marketing Manager at AEG Presents UK
    Joseph Hatch, Festivals Marketing Manager at AEG Presents UK

It is no surprise that VIP customers expect an unparalleled level of service, and these days, venues have access to more innovations than ever to overdeliver. Mobile, in-seat and self-service solutions are changing the way concessionaires interact with high-value customers. Learn how new technologies can improve the premium experience, drive more sales, and streamline operations. This session includes a discussion about navigating the opportunities and potential pitfalls around access control, facial recognition for F&B and merchandise ordering, and data collection and analysis.

Speakers: 
Date: 
October 11, 2018
Start time: 
10:45 a.m.
End time: 
11:25 a.m.

New Trends in the Experience Economy

  • Kate Urekew, Founder, Revel Experience
    Kate Urekew, Founder, Revel Experience

The world is getting smaller and people are demanding more and more from the games they attend. This includes the culinary experience.
 

Speakers: 
Date: 
October 11, 2018
Start time: 
11:30 a.m.
End time: 
12:15 p.m.

eSports vs. Traditional Sports

  • Jared Frank (Moderator), EVP/Publisher, ALSD
    Jared Frank EVP/Publisher ALSD
  • Ian Congdon, Head of Venue Sales, NEC Arenas
    Ian Congdon, Head of Venue Sales, NEC Arenas
  • Todd Merry, Chief Marketing Officer, Delaware North 
    Todd Merry, Chief Marketing Officer, Delaware North 
  • Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA, Amsterdam
    Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA, Amsterdam
  • Robbie Douek, President and Commercial Officer, RFRSH Entertainment
    Robbie Douek, President and Commercial Officer, RFRSH Entertainment

The explosion of eSports has taken the venue industry by storm, and has the potential to surpass stick-and-ball sports revenues in a matter of years. No longer are venues built solely for traditional team tenants. Emerging events from eSports to Drone Racing are filling venues on non-game days, and even warranting the building of custom venues of their own. Are you building, renovating, and providing hospitality with this in mind, and capitalising on the way the game is changing to maximise utilisation and potential?

Speakers: 
Date: 
October 11, 2018
Start time: 
11:30 a.m.
End time: 
12:15 p.m.

The Changing Premium Business Model: A Conversation with Al Guido, President, San Francisco 49ers, CEO and Managing Partner, Elevate Sports Ventures

  • Al Guido, CEO Elevate Sports Ventures
    Al Guido, CEO Elevate Sports Ventures
  • Don Lockerbie, Managing Director, Sports & Events, The Parker Company
    Don Lockerbie, Managing Director, Sports & Events, The Parker Company

The explosion of eSports has taken the venue industry by storm, and has the potential to surpass stick-and-ball sports revenues in a matter of years. No longer are venues built solely for traditional team tenants. Emerging events from eSports to Drone Racing are filling venues on non-game days, and even warranting the building of custom venues of their own. Are you building, renovating, and providing hospitality with this in mind, and capitalising on the way the game is changing to maximise utilisation and potential?

Speakers: 
  • Al Guido, President, San Francisco 49ers, CEO and Managing Partner, Elevate Sports Ventures. To be interviewed by Don Lockerbie, Managing Director, Sports & Events, The Parker Company
Date: 
October 11, 2018
Start time: 
12:30 p.m.
End time: 
1:45 p.m.

The Basics: Selling Premium, Selling Renewals

  • Jared Frank (Moderator), EVP/Publisher, ALSD
    Jared Frank (Moderator), EVP/Publisher, ALSD
  • Tom McCann, Head of Premium Sales, Service & Operations, Arsenal FC
    Tom McCann, Head of Premium Sales, Service & Operations, Arsenal FC
  • Jordan Nicolson, Vice President, Sales & Membership Services, IMG - Wembley Stadium
    Jordan Nicolson, Vice President, Sales & Membership Services, IMG - Wembley Stadium
  • Tom Pistore, Senior Vice President, Sales and Service at MLSE
    Tom Pistore, Senior Vice President, Sales and Service at MLSE
  • Shawn Doss Vice President of Business Development Elevate Sports Ventures
    Shawn Doss Vice President of Business Development Elevate Sports Ventures

It all begins with a very basic understanding of your product. It continues with helping your clients realize the ROI and ROO of the assets. The premium product is not transactional, it’s sold only when a relationship is built and comprehension of business objectives are realized.

Speakers: 
  • Jared Frank (Moderator), EVP/Publisher, ALSD
  • Tom McCann, Head of Premium Sales, Service & Operations, Arsenal FC
  • Jordan Nicolson, Vice President, Sales & Membership Services, IMG - Wembley Stadium
  • Tom Pistore, Senior Vice President, Sales and Service at MLSE (Maple Leaf Sports & Entertainment Partnership)
  • Shawn Doss, Vice President of Business Development, Elevate Sports Ventures
Date: 
October 11, 2018
Start time: 
2:00 p.m.
End time: 
2:40 p.m.

Staffing and Servicing the Premium Markets: What You Need To Know To Build Customer Loyalty

Luxury and premium is not as much about price as it is service. Those who pay high prices demand a much higher level of service. If venues are going to create premium seat markets they need to understand how to staff and service premium areas.

Speakers: 
  • Matt Lynch, Executive Director of Engagement Projects, European Headquarters – London, Moonshot
  • Joanna Wales, Head of Operations and Events, Ascot Racecourse
  • Other speakers TBC
     
Date: 
October 11, 2018
Start time: 
2:00 p.m.
End time: 
2:40 p.m.

Successful U.S. Premium Sales & Marketing Strategies

The critical basics of premium revenue success will be explored in this session, including business development, renewal strategies, creative pricing and which amenities deliver the greatest ROI. Engage in a discussion about the unique challenges and differences between the practices of U.S. venues vs. current European venue dynamics.

Speakers: 
  • Bill Dorsey (Moderator), Chairman and Founder, ALSD
  • Michele Kajiwara, SVP Premium Sales & Service, STAPLES Center, LA USA
  • Evan Gitomer, Vice President, Team & Venue Services, Van Wagner Sports & Entertainment
Date: 
October 11, 2018
Start time: 
2:45 p.m.
End time: 
3:15 p.m.

Future Trends in Stadium and Venue Design

  • Katie McIntyre (Moderstor), Founder & CEO, Sports Venue Business
    Katie McIntyre (Moderstor), Founder & CEO, Sports Venue Business
  • Rob Sullivan, Senior Vice President, Premium Hospitality, Sales & Service, The Madison Square Garden Company
    Rob Sullivan, Senior Vice President, Premium Hospitality, Sales & Service, The Madison Square Garden Company

What does the future of venue design look like? You want to be trendy and current and at the same time, timeless and classic. What designs, innovations, and activations deliver that and more? Hear from a panel of experts who have insights on the holistic venue designs and experiences that are delivering significant returns.

Speakers: 
  • Katie McIntyre (Moderator)CEO, Sports Venue Business; Executive Director, ALSD International
  • Oliver Page, Project Director, International Development, SCAU
  • Rob Sullivan, Senior Vice President, Premium Hospitality, Sales & Service, The Madison Square Garden Company
Date: 
October 11, 2018
Start time: 
2:45 p.m.
End time: 
3:15 p.m.

Adding Value & Exclusive Access to the Traditional Premium Ticket

  • Jared Frank (Moderator), EVP/Publisher, ALSD
    Jared Frank (Moderator), EVP/Publisher, ALSD
  • Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA (formerly Amsterdam ArenA) 
    Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA (formerly Amsterdam ArenA) 
  • Annemarie Hastings, Executive Vice President of Fan Engagement, Fund Raisers Sports, former VP Client Relations, San Francisco Giants
    Annemarie Hastings, Executive Vice President of Fan Engagement, Fund Raisers Sports, former VP Client Relations, San Francisco Giants

In the age of the alluring home arena featuring on-demand entertainment and numerous competing business entertainment options, it is increasingly difficult to keep fans and premium clients coming to live events. Hear from some of the top European and American event marketers on how creating “can’t miss” one-of-a-kind experiences is sparking renewed interest and revenue growth for premium memberships.

Speakers: 
  • Jared Frank (Moderator), EVP/Publisher, ALSD
  • Matt Botten, Senior Director, Premium Seating, AEG, The O2 Arena
  • Annemarie Hastings, Executive Vice President of Fan Engagement, Fund Raisers Sports, former VP Client Relations, San Francisco Giants
  • Other speakers to be announced
Date: 
October 11, 2018
Start time: 
3:25 p.m.
End time: 
3:55 p.m.

Experience Management Platform

  • Jessica Gaffney, Founder and CEO, Wavework
    Jessica Gaffney, Founder and CEO, Wavework

Learn how teams are redefining their concierge services and amplifying the premium guest experience. This session will break down how to accelerate your team’s productivity, elevate client engagement, and drive team advocacy and retention like never before with a revolutionary new premium experience management platform.

Speakers: 
Date: 
October 11, 2018
Start time: 
3:25 p.m.
End time: 
3:55 p.m.

Sports and Entertainment Venue Outfitting: Pricing and Procurement

  • Don Lockerbie, Managing Director, Sports & Entertainment Group, The Parker Group, LLC
    Don Lockerbie, Managing Director, Sports & Entertainment Group, The Parker Group, LLC
  • Nick Lekos, Global Director of Sales, Spring USA
    Nick Lekos, Global Director of Sales, Spring USA
  • Graham Dimond, Director of Sales – MEAE, IHS Global Alliance
    Graham Dimond, Director of Sales – MEAE, IHS Global Alliance

The cost to outfit substantial new builds, renovations, refreshes, and premium areas can be greatly reduced provided you know where to go and how to procure properly. Hear from the experts with the industry experience.

Speakers: 
  • Don Lockerbie, Managing Director, Sports & Events, The Parker Company, LLC
  • Nick Lekos, Global Director of Sales, Spring USA
  • Graham Dimond, Director of Sales – MEAE, IHS Global Alliance
Date: 
October 11, 2018
Start time: 
4:00 p.m.
End time: 
4:30 p.m.

3D Virtual Reality Solutions to Deliver a Unique Buying Experience

  • Giles Bayliss, Business Development Director, AXS
    Giles Bayliss, Business Development Director, AXS
  • Francis Casado, Co-Founder & Vice President of Business Development, 3D Digital Venue
    Francis Casado, Co-Founder & Vice President of Business Development, 3D Digital Venue

How does a team or venue promote advance ticket sales utilising state-of-the-art 3D Virtual Reality technology? Learn how 3D Digital Venue provides a world-class interactive experience for current venues and those under construction to maximise revenue. Explore how advanced interactive solutions are generating new revenue channels, optimising resources and delivering the most efficient fan experiences.

Speakers: 
  • Giles Bayliss, Business Development Director, AXS​
  • Francis Casado, Co-Founder & Vice President of Business Development, 3D Digital Venue
  • Lluís Pascual, Business Development EMEA, Mobile Media Content - 3D Digital Venue
Date: 
October 11, 2018
Start time: 
4:00 p.m.
End time: 
4:30 p.m.

Depart for Craven Cottage Tour and Reception

sponsored by
wavework   LiveStyled

Delegates will be treated to a very special behind-the-scenes tour of English Premier League side, Fulham FC’s 22,000-seat home, Craven Cottage, before a networking reception in McBrides sports bar. The tour will take in football’s one and only Gin & Tonic Bar and provide insights on the exciting Riverside Stand redevelopment, which will get underway in 2019, expanding the stadium’s capacity to just short of 30,000 and seeing the addition of new restaurants, cafés, bars, corporate hospitality and event space.
 

Craven Cottage
Craven Cottage has been the home of Fulham Football Club since 1896. The stadium is located in the London Borough of Hammersmith and Fulham, bounded by the River Thames to the west and Stevenage and Bishops Parks to the north and south respectively. The Club played at various grounds in west London before finally settling on Craven Cottage.
 

Early Days
In the early days the ground had only one stand (known as the Rabbit Hutch) which held around 1,000 spectators. In 1905 the Club engaged the services of Scottish engineer Archibald Leitch and he created terracing and the now famous main stand and corner pavilion, both of which are Grade II listed by English Heritage.

There was limited change at the ground in the decades that followed, although a record crowd of 49,335 was created in 1938.

The Club undertook various improvements in the 1960s and 1970s, including errecting floodlights and building the Riverside Stand.
 

Temporary Ground Share
At the end of the 2001/02 season the Whites played what they thought would be their last league game at the Cottage, as it was recognised. Preparing to play the following season at Loftus Road, the team were expecting to return to a brand new stadium a year later. However, opposition to the proposal obstructed the process and spiraling construction and legal costs resulted in the Club eventually abandoning the new stadium project.
 

Returning to the Cottage
Instead, in December 2003, plans were unveiled for £8million worth of major refurbishment work at the existing Craven Cottage to bring it in line with Premier League requirements. With planning permission granted, work began in earnest in January 2004 in order to meet the deadline of the new season. The team played its first game in the new-look 22,000 all-seater stadium in a pre-season friendly against Watford on July 10, 2004.

Incremental works has enabled the capacity to increase to its current level of 25,700.
 

Future Plans
The Club now regularly sells out its matches and has gained approval to redevelop the Riverside Stand. The new design will bring the capacity of Craven Cottage up to 30,000 and bring landmark improvements for both the Club and the local community. A major benefit of the project is the creation of a public riverside walkway, nearly 200m long, which will form an important part of the Thames Path.

Enhanced stadium facilities, floodlighting and an iconic design will ensure that Craven Cottage continues to provide a top class venue for many years to come.

Speakers: 

Thames Clipper Boat Excursion to Venue co-sponsored by: LiveStyled and Wavework

Date: 
October 11, 2018
Start time: 
6:00 p.m.

Welcome

Master of Ceremonies: Rich Krezwick, SVP, Facilities, AEG Europe
 

Speakers: 
  • Master of Ceremonies: Rich Krezwick, SVP, Facilities, AEG Europe
Date: 
October 12, 2018
Start time: 
8:50 a.m.

Renovate with Success: The ROI of Venue Transformations

  • Roy Westwood (Moderator), Founder, Forward Associates
    Roy Westwood (Moderator), Founder, Forward Associates
  • Steve Sayer, Commercial Director, The O2 - London/AEG
    Steve Sayer, Commercial Director, The O2 - London/AEG
  • Sally Walder General Manager, Amplify hospitality NEC Group
    Sally Walder General Manager, Amplify hospitality NEC Group
  • Craig Flindall, Chief Operating Officer, Warwickshire County Cricket Club/Edgbaston Stadium
    Craig Flindall, Chief Operating Officer, Warwickshire County Cricket Club/Edgbaston Stadium
  • Mark Kelly, Managing Director, Ashton Gate Stadium/Bristol Sport
    Mark Kelly, Managing Director, Ashton Gate Stadium/Bristol Sport
  • Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA (formerly Amsterdam ArenA)
    Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA (formerly Amsterdam ArenA)

Good is no longer good enough to stay competitive in the fast-paced world of premium sports & entertainment. Venues are continually being improved and transformed to capitalise on new revenue potential. Loge boxes, chase lounges, social viewing decks, chic bars, and mini-suites are all on the premium inventory rise. Learn about the quickfix renovations, unique touch-ups and technologies that have generated the greatest ROI, and understand how best to stay current with capital improvements and emerging trends.

Speakers: 
  • Roy Westwood (Moderator), Founder, Forward Associates
  • Sally Walder, General Manager, Amplify
  • Steve Sayer, Commercial Director, The O2 - London/AEG
  • Craig Flindall, Chief Operating Officer, Warwickshire County Cricket Club/Edgbaston Stadium
  • Mark Kelly, Managing Director, Ashton Gate Stadium/Bristol Sport
  • Jeroen van Iersel, Marketing Manager, Johan Cruijff ArenA (formerly Amsterdam ArenA) 
Date: 
October 12, 2018
Start time: 
9:00 a.m.
End time: 
9:40 a.m.

Using Cutting Edge Digital Marketing Technology with a Personal Touch to Sell Premium Seating

  • Bernie Mullin, Founder and Chairman, The Aspire Sport Marketing Group LLC
    Bernie Mullin, Founder and Chairman, The Aspire Sport Marketing Group LLC

Successful premium seating sales has always been an art form but it is increasingly becoming more and more a science. Today’s cutting-edge database technologies are being combined with a personal touch to maximise effect in luxury seating sales. Driven from a comprehensive data aggregation platform capturing sophisticated data insights, using artificial intelligence and highly targeted segmentation strategies deliver the right content and message via the optimal platform at the right time to a business decision maker. The result is highly qualified prospects delivered to your sales team for their personal touch yielding significantly higher conversion.

Speakers: 
  • Bernie Mullin, Founder and Chairman, The Aspire Sport Marketing Group LLC​
Date: 
October 12, 2018
Start time: 
9:00 a.m.
End time: 
9:40 a.m.

Re-Positioning "Premium" in the Subscription Economy Era

  • Charlene Nyantekyi, General Manager, Club Wembley/The FA Group
    Charlene Nyantekyi, General Manager, Club Wembley/The FA Group

Effective marketing strategies and tactics have shifted dramatically over the past decade. The way companies and consumers purchase products and services has changed as well. In order to maximise sales, the branding, positioning and marketing of premium products needs to evolve to meet the current trends. This session will showcase several of the most successful B2B marketing companies and discuss how venues can leverage subscription-based trends to engage generate new revenue. Engaging high-value prospects increasingly requires a big, bold, unifying vision to show premium seat and suite buyers and sponsors why your offerings deserve their attention and investment.

Speakers: 
  • Jim Delaney, President, Activate Sports & Entertainment
  • Charlene Nyanteki, General Manager, Club Wembley/The FA Group
Date: 
October 12, 2018
Start time: 
9:45 a.m.
End time: 
10:25 a.m.

Innovations in Hospitality

  • Roy Westwood, Strategy, Creativity & Innovations Director, Forward Associates
    Roy Westwood, Strategy, Creativity & Innovations Director, Forward Associates

Hospitality has seriously raised it’s game over the last decade, as discerning customers’ expectations have continued to rise, meaning an ever more diverse F&B offering. Hear from industry experts engaged in the design, creative and branding of premium seat areas as to the latest innovations, trends and designs that are delivering not only significant returns but also optimised fan experiences.

Speakers: 
  • Natasha Thiebaut (Moderator), Director Hospitality and Customer Experience, BLUEROCK Sports & Entertainment
  • Roy Westwood, Strategy, Creativity & Innovations Director, Forward Associates
  • Rak Kalidas, Strategic Director, Levy Leisure & Forward Associates
Date: 
October 12, 2018
Start time: 
9:45 a.m.
End time: 
10:45 a.m.

Sales Training: Upskill - Sell More. How to Connect, Motivate and Engage Our New Premium Seat Workforce

  • Sam Caucci, CEO, Founder, 1HUDDLE
    Sam Caucci, CEO, Founder, 1HUDDLE

An exploration of the five core causes that are impacting the workforce today and how sports teams and venues across the globe can more effectively tackle a skill gap that is resulting in lost revenue and negative service experiences.

Speakers: 
Date: 
October 12, 2018
Start time: 
10:45 a.m.
End time: 
11:25 a.m.

Pro Sports Super Panel: The Future of Sports Business & Live Events

  • Bernie Mullin, Chairman and CEO, The Aspire Group, Moderator
    Bernie Mullin, Chairman and CEO, The Aspire Group, Moderator
  • Tyler Mazereeuw, Chief Revenue Officer, Canadian Football League
    Tyler Mazereeuw, Chief Revenue Officer, Canadian Football League

This panel takes you behind the scenes and inside the boardroom with some of the most successful business leaders in sports. Listen in on this engaging discussion of how these top executives and their organisations are staying ahead of the curve in the fast-changing sports and entertainment industry. From premium tickets to venue experience to digital engagement, learn how the evolving technology landscape is shaping their business decisions and impacting the bottom line. Moderator: Bernie Mullin, Chairman and CEO, The Aspire Group

Speakers: 
  • Bernie Mullin, Chairman and CEO, The Aspire Group, Moderator
  • Tyler Mazereeuw, Chief Revenue Officer, Canadian Football League
  • Soccerex
  • Other speakers to be announced 
Date: 
October 12, 2018
Start time: 
10:45 a.m.
End time: 
11:25 a.m.

Creating A Winning Service Culture

  • Natasha Thiebaut, Director Hospitality and Customer Experience, BlueRock Sports and Entertainment
    Natasha Thiebaut, Director Hospitality and Customer Experience, BlueRock Sports and Entertainment

Successful sales and service starts with having the right culture underpinning the dayto- day. It starts with team and venue leaders and affects the working ways an entire organization. Learn how to successfully achieve a human-centered experience culture.

Speakers: 
Date: 
October 12, 2018
Start time: 
11:30 a.m.
End time: 
12:15 p.m.

Premium Consumer Trends: Analytics, ROI, and Naming Rights

The analytics of the business of sports is growing tremendously especially in the areas of ROI as sponsors and premium asset holders demand justification for their spends.

Speakers: 
  • Charlie Dundas, Commercial Director, SMG Insights UK
  • Chris Marking, Vice President, Sponsorship Strategy, AEG Global Partnerships
  • Other speakers to be announced
Date: 
October 12, 2018
Start time: 
11:30 a.m.
End time: 
12:15 p.m.

Lunch and Keynote Interview

Speakers: 
  • Jon Dutton, Chief Executive at Rugby League World Cup 2021 (RLWC21) will share insights on what’s needed to successful bid on and deliver major sporting events. Interviewed by Katie McIntyre, CEO, Sports Venue Business, Executive Director, ALSD International
Date: 
October 12, 2018
Start time: 
12:30 p.m.
End time: 
1:45 p.m.

Exhibit Hall Closing Session

Attendees last opportunity to check out the latest innovations, technologies, and solutions on offer in the exhibition hall.

Date: 
October 12, 2018
Start time: 
1:45 p.m.
End time: 
3:00 p.m.