| 5.00pm | 7.00pm |
Icebreaker networking event kicking off at 5pm GMT in The Edge, a new development within Emirates Old Trafford, home of Lancashire Cricket. The easiest way to reach the venue is by getting the tram from Piccadilly station (ground floor, Bury/Altrincham line) to Old Trafford or else it's a 5-minute taxi ride. NB: Make sure to register for this in the event app and note your event app registration is your ticket for the event! |
| 8.00am | 8.30am | Buses depart from outside The DoubleTree by Hilton Piccadilly / Holiday Inn to take those staying at the official show hotels to the Etihad Stadium, home of Manchester City Football Club and City Football Group |
| 8.30am | 9.00am | Exhibition halls open, coffee, tea & light breakfast in 93:20 Central and 93:20 West |
| 9.00am | 9.20am | Opening Keynote: City Football Group and Co-op Live. Speakers: Danny Wilson, Managing Director, Manchester City Operations; and Gary Roden, Executive Director & General Manager, Co-op Live. |
| 9.25am | 9.55am | Beyond Bricks & Mortar: How Stadia & Arenas Can Become Pulse Points for Communities Through Engagement & Delivery of Enhanced Stakeholder Experiences. Moderator: Robert Fitzpatrick, CEO, The Odyssey Trust. Speakers: Nick Sautner, CEO, Eden Park Stadium; Julien Rongier, CRO, Accor Arena & Paris Entertainment Company; Juan Pedro Romera, Director of Sports & Entertainment Project Team, ERRE; and Neil Russell, Director of Experience & Revenue, Everton Football Club. |
| 10.00am | 10.30am | Flexible by Design: Why Venue Flexibility is Key to Maximising Revenue. Moderator: Tom Roche, Director, Sports & Events, The Parker Company. Speakers: Jen Mitchell, General Manager, AO Arena; Alexandra Goldsack, General Manager, Terraplas; Rob Paddon, Head of Sales, Ascot Racecourse; Marc Lee, Principality Stadium Experience Sales Manager, Welsh Rugby Union; Andy O'Sullivan, Venue Director, Tottenham Hotspur. |
| 10.35am | 10.55am | Delivering a Reimagined Anfield Road Stand. Speaker: Debbie Power, Associate Director, KSS; and Ciara Olive, Graphic Designer, KSS. |
| 11.00am | 11.20am | Coffee & tea in the Exhibition Halls: 93:20 Central and 93:20 West. Sponsored by: Portview. |
| 11.20am | 11.50am | Selling Suites Online: How SoFi Stadium has Embraced Technology to Improve the Suite Buying Experience & Grow Premium Revenue. Moderator: Amanda Verhoff, President, ALSD. Speakers: Mike Forrester, Vice President of Premium Sales & Service, SoFi Stadium and Hollywood Park; and Scott Spencer, President, SuitePro. |
| 11.55am | 12.25pm | Club Level: Optimising Your Premium & Hospitality Spaces. Moderator: Shawn Doss, CBO, Elevate Sports Ventures. Speakers: Vicky Jaycock, Head of Premium Sales - New Stadium, Everton; Matt Botten, Senior Director, Premium Seating, The O2; Jake Bye, Senior VP, Ticketing & Premium, New York Mets; Becci Thomson, Head of Premium Sales & Service, Co-op Live; and Will Hitch, Director, Motion Project Management. |
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12.30pm |
1.00pm |
Arsenal’s Hospitality Platform: A Fan Centric Digital Transformation. Moderator: Roy Yaoz, CCO, Triple Jump Technologies. Speakers: Amy Trynka, Ticketing & Venue Strategy Lead, Arsenal Football Club; and Sav Rathour, Senior Manager – Premium Services, Arsenal Football Club. |
| 1.00pm | 2.00pm | Lunch with networking in the Exhibition Halls: 93:20 Central and 93:20 West. Sponsored by Triple Jump Technologies. |
| 2.00pm | 2.35pm | Transforming Limitations into Innovation: Reimagining Hospitality at Hampden Park's Historic Venue. Speakers: David Trotter, Managing Director, UK & Ireland, Sodexo Live!; Rucelle Soutar, Chief Financial Officer, Scottish Football Association; and Roy Westwood, CEO & Director of Strategy & Innovation, Forward Associates. |
| 2.40pm | 3.00pm |
The New Role of Technology Providers in the Venues, Media & Entertainment Industry. Sponsored by HPE Aruba. Speakers: Leighton Griffiths, Head of Stadiums, Venues, Media and Entertainment (EMEA/APAC), Verizon Business Group; and Graeme Kane, EMEA Hospitality, Sports & Entertainment Business Development Manager, HPE Aruba. |
| 3.05pm | 3.35pm | The Fan Journey. Moderator: Bas Schnater, CEO, Fan Engagement Consultancy. Speakers: Peter Filopoulos, Head of Marketing, Communications & Corporate Affairs, Football Australia; Dr Louis Marciani, Director & Founder, IIFX; Alex Gaigne, Product Marketing Manager, SumUp; and Mark Bradley, Founder & Director, The Fan Experience Company. |
| 3.40pm | 4.00pm | Sustainability and ESG in Stadia. Speaker: Paul Lavery, COO, Portview. |
| 4.05pm | 4.25pm | A Brighter Future with Unilumin. Speaker: Oscar Feng, Head of Sports & Entertainment Division, Unilumin. |
| 4.30pm | 4.50pm | Business Communities: Communication is Key: Bjorn Poels, CCO, Bundeling; and Mirko Cucchiarelli, Head of Premium Sales & Business Community, AS Roma. |
| 4.55pm | 5.15pm |
Keynote: Premium Outcomes Through a Computer Vision Strategy. Speaker: Randy Lack, GM, Computer Vision & Edge Vertical, Dell Technologies. |
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5.20pm 5.45pm
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5.25pm 8.45pm
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Introducing the '2024 IIFX Innovative Venue of the Year Award'. A very special behind-the-scenes tour of the Etihad Stadium, finishing with food, drinks and networking. Tour sponsors: Populous / Terraplas / DawnVale / KAPPTURE / Fabulous Fan Fayre (F3) / Unilumin / Legends Buses return to the official show hotels 8.30-9.30pm. |
| 8.00am | 8.30am | Buses depart from outside the official show hotels to the Etihad Stadium. Exhibition halls open, coffee, tea & light breakfast in 93:20 Central and 93:20 West |
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9.00am
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9.20am
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Opening Keynote: Manchester City Football Club/City Football Group: Speakers: Danny Wilson, Managing Director, Manchester City Operations; and Gary Roden, Executive Director & General Manager, Co-op Live. Main Stage (Legends Lounge)
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10.40am
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11.20am
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Martyn’s Law and Its Effect on Assuring a Premium Experience. Speaker: Michael ”Mick” O’Connell, Managing Director. Critical Insights Consultancy.
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| 11.25am | 11.45am | Coffee & Tea with Networking in the Exhibition Halls: 93:20 Central and 93:20 West |
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11.50am
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12.50pm
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Preparedness for Incident Management to Help Assure a Premium Experience. Speakers: Michael ”Mick” O’Connell, Managing Director, Critical Insights Consultancy; and Eileen Williams MBE, Senior Safety Officer, Tottenham Hotspur Football Club. |
| 1.00pm | 2.00pm |
Lunch with networking in the Exhibition Halls: 93:20 Central and 93:20 West
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2.00pm
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3.00pm
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Designing Safety, Security & Customer Service for a Premium Experience. Speaker: Darren Whitehouse, Head of Strategy and Partnerships, Sports Grounds Safety Authority (SGSA). Panelists: Michael ”Mick” O’Connell, Managing Director, Critical Insights Consultancy; and Eileen Williams MBE, Senior Safety Officer, Tottenham Hotspur Football Club.
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3.05pm
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3.35pm
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The Fan Journey. Moderator: Bas Schnater, CEO, Fan Engagement Consultancy. Speakers: Peter Filopoulos, Head of Marketing, Communications & Corporate Affairs, Football Australia; Dr Louis Marciani, CEO & Founder, IIFX; Alex Gaigne, Product Marketing Manager, SumUp; and Mark Bradley, Founder & Director, The Fan Experience Company (Main Stage: Legends Lounge)
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3.45pm
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4.00pm
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Coffee & tea in 93:20 Central and 93:20 West. Sponsored by Databuoy.
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4.05pm
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4.45pm
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Mitigating Risks and Taking Action for Venue Safety: Little Caesars Arena’s Gunshot Detection System. Speakers: Kathleen Griggs, President, Databuoy Corporation; Mike Hartnett, Vice President, Venue Security, Ilitch Sports and Entertainment, Detroit Red Wings and Detroit Tigers.
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|
5.00pm
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5.20pm
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Keynote: Randy Lack, GM, Computer Vision & Edge Vertical, Dell Technologies. (Main Stage: Legends Lounge)
|
|
5.45pm
|
8.45pm
|
Introducing the '2024 IIFX Innovative Venue of the Year Award'.
A very special behind-the-scenes tour of the Etihad Stadium with networking, food and drinks.
Tour sponsors: Populous / Terraplas / DawnVale / KAPPTURE / Fabulous Fan Fayre (F3) / Unilumin / Legends |
| 8.30pm | 9.30pm | Buses return to the official show hotels. |
| 8.10am | 8.40am | Buses depart official show hotels for the Etihad Stadium. |
| 8.30am | 9.00am | Light breakfast & networking in the Exhibition Halls 93:20 Central and 93:20 West |
| 9.00am | 9.30am | CAPEX Projects & Gaining a ROI: When & How Often Should you Invest in your Venue? Moderator: Peter Filopoulos, Head of Marketing, Communications & Corporate Affairs, Football Australia. Speakers: Andy Price, Commercial Director, Ticketing & Arenas, NEC Group; Nick Sautner, CEO, Eden Park Stadium; Javier Doña Viaña, Project Manager - Stadium, Real Betis; Tom Doyle, Vice President of Project Development, Legends International; and Andy O'Sullivan, Venue Director, Tottenham Hotspur. |
| 9.35am | 10.05am | Green Credentials: Focus on Sustainability. Sponsored by Elavon. Moderator: Rich Krezwick, Consultant, ALSD International/ALSD. Speakers: Scott Frisby, Strategy Director, Elavon; Sara Tomkins, Marketing & CSR Director, Co-op Live; and Pete Bradshaw, Director of Sustainability, Manchester City Football Club. |
| 10.10am | 10.40am | Major League: Bringing an All-American MLB Experience to Europe. Sponsored by Freemans Event Partners. Moderator: Robyn Black, Head of Content, Fleet Street Communications. Speakers: Gary Bell, Commercial Director, London Stadium, Elliott Moore, General Manager, Delaware North; and Stephen Freeman, CEO, Freemans Event Partners. |
| 10.45am | 11.20am | The AO Arena: Evolving Amazing Venues. Moderator: Katie McIntyre, Executive Director, ALSD International & CEO, Sports Venue Business. Speakers: Jon Lee, Creative Director, 20.20 Ltd; Jen Mitchell, GM, AO Arena; James Bradshaw, Real Estate Development Director, ASM Global; Tristan Evans, Founder & Managing Director, Motion Project Management; Gemma Vaughan, Hospitality & Sales Director, ASM Global; and Oliver Wright, Premium Hospitality Director, ASM Global. |
| 11.20am | 11.35am | Coffee & tea in the Exhibition Halls 93:20 Central and 93:20 West |
| 11.35am | 12.05pm | Maximising Demand & Growing Revenue Through Strategic Sales Strategies to Help Protect During Recessions & Deliver More Contractually Obligated Revenues. Moderator: Giles Bayliss, FutureTicketing. Speakers: Gemma Vaughan, Director of Sales & Marketing, ASM Global - Europe; Hayley Wood, Senior Commercial Director, Formula 1; Matt Seu, Director, Premium Sales, Milwaukee Bucks and Fiserv Forum; Andy O'Sullivan, Venue Sales Director, Tottenham Hotspur; and Ted Glick, Senior Vice President, Legends Global Sales. |
| 12.10pm | 12.30pm | The Science Behind Wayfinding & Brand Activation. Simon Borg, Head of Brand Activation, Populous. |
| 12.35pm | 12.55pm |
Eye In The Sky: Smarter Stadium Concessions with KAPPTURE Computer Vision. Moderator: Marcus Fuller, Business Development Manager, KAPPTURE. Speakers: Mike Morris, Director of Technology & Strategy, City Football Group; Matt Jenkins, CEO, KAPPTURE; and Neil Haran, CTO, KAPPTURE. |
| 1.00pm | 2.00pm | Lunch in the Exhibition Halls 93:20 Central and 93:20 West |
| 2.00pm | 2.30pm | Partner Power: A How-To When it Comes to Optimising Sponsorships & Partnerships. Moderator: Rich Krezwick, Consultant, ALSD International/ALSD. Speakers: Nic Bee, Ticketing & Hospitality Director, Formula E; Maxwell Fenton, Director of Sales - Formula 1®, Elevate Sports Ventures; and Vicki Donlon, Commercial Manager, HRI Racecourses. |
| 2.35pm | 3.05pm | From Venue to Vision: A Candid Conversation with Sodexo Live! UK & IE CEO on Navigating the Journey from Venue Operations to Catering Provider Excellence. Speaker: Rebecca Kane Burton, CEO, Sodexo Live! UK & IE. Moderator: Katie McIntyre, Executive Director, ALSD International & CEO, Sports Venue Business. |
| 3.10pm | 3.40pm | Creating Loyalty: How to Deliver Customer & Staff Loyalty. Delivering Authentic Experiences Through Your Front-line Staff. Matt Lynch, Managing Director, MoonShot. Speakers: Jessica Gaffney, VP, Tech Division & Founder/CEO, ALSD and Wavework. |
| 3.45pm | 4.05pm | Powering Premium: The New Everton Stadium Story. Speakers: Vicky Jaycock, Head of Premium Sales - New Stadium, Everton Football Club; and Paola Garçon Muñoz, 3D Digital Venue. |
| 4.10pm | 4.30pm |
Powering Optimised Sales & Service. Speakers: Ciaran O’Morain, Managing Director, Qualflow; and Michael Tansey, Head of Bar & Cellar Operations, Fabulous Fan Fare (F3) at The Etihad Stadium. |
| 4.35pm | 5.05pm | Closing Keynote: Shaping Fan Behaviour for a Premium Experience. Speaker: Professor Chris Kemp. (Main Stage: Legends Lounge) |
| 5.10pm | 6.00pm | Closing Reception. Event closes...see you at ALSD International 2024! |
| 9.20am | 10.05am |
Passion, Purpose & Profits. The Blank Family of Businesses Core Values are Lead by Example, Put People First, Innovate Continuously, Giveback to Others, Listen & Respond and Include Everyone. Speaker: Harry Hynekamp, Vice President of Guest Experiences, AMB Sports + Entertainment and IIFX Distinguished Fellow. |
| 11.10am | 11.40am | Coffee & Tea in the Exhibition Halls 93:20 Central and 93:20 West |
| 11.40am | 12.30pm | The Premium Experience Depends on Integrity in Sport and Betting. The Growth of Sports Betting & Online Gaming is Challenging the Sports & Entertainment Industry with Increasing Incidents & Match-fixing. Speakers: Michael ”Mick” O’Connell, Managing Director, Critical Insights Consultancy; Daniel Heal, Partner, Global Head of Sport, Entertainment & Major Events, Control Risks; and Emma Jayne Turner, Engagement Manager, National Crime Agency (NCA) and UK Financial Intelligence Unit (UKFIU) |
| 1.00pm | 2.00pm | Lunch in the Exhibition Halls 93:20 Central and 93:20 West |
| 4.35pm | 5.05pm | Closing Keynote: Shaping Fan Behaviour for a Premium Experience. Speaker: Professor Chris Kemp. (Main Stage: Legends Lounge) |
| 5.10pm | 6.00pm | Closing Reception |
| 6.00pm | Event closes...see you at ALSD International 2024! |
| 9.00am | 9.35am |
Agile Intelligent Venues. Speakers: Tom Guglielmello, Strategic Sales Manager, HPE Aruba and Simon Wilson, CTO UK + Ireland, HPE Aruba. |
| 9.40am | 10.15am |
The Customer Journey: Twickenham’s Digital Approach to the Customer Journey. Moderator: Roy Yaoz, CCO, Triple Jump Technologies. Speakers: Nils Braude, Managing Director, Twickenham Experience Ltd; and Laura Jefferies, Head of Marketing, Twickenham Experience Limited. |
| 10.20am | 10.40am |
Revolutionising Sports Ticketing Sales: Harnessing AI & Automation to Super Power Your Sales Team. Speakers: Scott Kornfield, Co-Founder, WolfCycle and Joe Redmon, Senior Director - Membership and Hospitality, New York City Football Club. |
| 10.45am | 11.15am |
How is Technology Enabling Clubs & Venues to Achieve Operational Excellence? Moderator: Cassandra Calleja, Head of Membership & Client Services, ALSD International. Speakers: Chris Bergs, Sales & Partnerships Director, be•at venues; Vincent Steinmann, Vice President, Operations & Communications Director, FC Lausanne Sport; and Luc Vanhecke, Co-Founder, iXpole. |
| 11.20am | 11.40am | Coffee & Tea in the Exhibition Halls 93:20 Central and 93:20 West |
| 11.45am | 12.20pm |
Emerging Technologies: From Wearables to IoT and Smart Stadia. Moderator: Cassandra Calleja, Head of Membership & Client Services, ALSD International. Speakers: Angela Davies, Head of Partnerships, DIGISEQ; and Yuval Molcho, Chief Business Officer, NINA LABS. |
| 12.25pm | 12.55pm |
Data-Driven Strategies for Enhancing Customer Experiences and Revenue Generation. Moderator: Jessica Gaffney, VP, Tech Division & Founder/CEO, ALSD and Wavework. Speakers: David Garth, Vice President of Commercial Revenue, Legends International; and Catherine Downes, Co-Founder & COO, usheru Live. |
| 1.00pm | 2.00pm | Lunch in the Exhibition Halls 93:20 Central and 93:20 West |
| 2.00pm | 2.35pm |
Innovations in Sports Sales & Service Enablement Technology. Moderator: Candy Fuzesy, Vice President of Team & Venue Partnerships, Suite Experience Group. Speakers: Jessica Gaffney, VP, Tech Division & Founder/CEO, ALSD and Wavework. |
| 3.10pm | 3.40pm |
Creating Loyalty: How to Deliver Customer & Staff Loyalty. Delivering Authentic Experiences Through Your Front-line Staff. Matt Lynch, Managing Director, MoonShot. Speakers: Jessica Gaffney, VP, Tech Division & Founder/CEO, ALSD and Wavework. (Main Stage: Legends Lounge). |
| 3.45pm | 4.05pm | Solution Session: Powering Premium. Speakers: Vicky Jaycock, Head of Premium Sales - New Stadium, Everton Football Club; and 3D Digital Venue. (Main Stage: Legends Lounge). |
| 4.35pm | 5.05pm |
Closing Keynote: Shaping Fan Behaviour for a Premium Experience. Speaker: Professor Chris Kemp. (Main Stage: Legends Lounge). |
| 5.10pm | 5.55pm | Closing Reception |
| 6.00pm | Event closes...see you at ALSD International 2024! |
