Staffing and Servicing the Premium Markets: What You Need To Know To Build Customer Loyalty

Luxury and premium is not as much about price as it is service. Those who pay high prices demand a much higher level of service. If venues are going to create premium seat markets they need to understand how to staff and service premium areas.

  • Matt Lynch, Executive Director of Engagement Projects, European Headquarters – London, Moonshot
  • Joanna Wales, Head of Operations and Events, Ascot Racecourse
  • Other speakers TBC
October 11, 2018
Start time: 
2:00 p.m.
End time: 
2:40 p.m.
Bond Street